Key Summary: This Privacy Policy outlines mco88's commitment to protecting your personal data. By using the mco88 platform, you agree to the practices described in this document. Please read it carefully.

1Introduction

Mco88 ("we", "Platform" or "mco88.app") values the trust you place in us when sharing your personal information. As an online gaming platform serving users in Malaysia, we understand how important privacy is in today's digital age.

This Privacy Policy ("Policy") clearly describes how we handle all information you provide when registering, using our services, or simply browsing mco88.app. It covers the types of data we collect, the purposes of collection, retention periods, and the security measures we take to keep your information protected at all times.

This Policy applies to all mco88 platform users regardless of how you access it — whether via web browser, Android, or iOS mobile app. Continued use of the platform following any changes to this Policy constitutes your acceptance of the latest updated version.

2Types of Personal Data We Collect

Mco88 only collects data that is strictly necessary to provide a safe, efficient, and responsible service. Below is a summary of the data categories we collect:

Data Category Example Information Primary Purpose
Identity Information Full name, MyKad/passport number, date of birth, gender Identity verification (KYC) & legal compliance
Contact Information Email address, phone number, residential address Account communications, transaction notifications
Financial Information Bank account number, e-wallet, deposit/withdrawal records Payment processing & fraud prevention
Technical Data IP address, device type, web browser, operating system Security, fraud detection & platform optimisation
Activity Data Game history, betting records, session duration Responsible gaming & service improvement
Cookie Data User preferences, session data, usage analytics Enhanced user experience & internal analytics

How We Collect Data

Data is collected through several channels, namely:

  • Directly: Information you provide during account registration, the KYC process, or when contacting our customer support.
  • Automatically: Technical and activity data collected automatically while you use the platform via cookies, pixels, and similar tracking technologies.
  • From third parties: Verification information from payment providers, identity verification services, or authorised business partners.

3How We Use Your Data

All data we collect is used solely for legitimate and necessary purposes. mco88 does not use your data for any undisclosed purpose without your prior consent. The primary purposes of data use are as follows:

  • Account management: Registering, verifying, and managing your player account, including the KYC process required by regulatory bodies.
  • Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and efficiently.
  • Security & fraud prevention: Detecting and preventing fraudulent activity, multi-account use, hacking, or any suspicious behaviour.
  • Legal compliance: Meeting applicable legal and regulatory obligations, including reporting to authorities where required by law.
  • Responsible gaming: Monitoring gameplay patterns to identify players who may need support or intervention related to responsible gaming.
  • Service communications: Sending account notifications, security updates, transaction information, and customer support responses.
  • Targeted marketing: Delivering promotions, bonus offers, and relevant information tailored to your preferences — you may opt out at any time via your account settings.
  • Platform improvement: Analysing usage patterns to improve the interface, performance, and overall experience of the mco88 platform.
Our Commitment: mco88 will not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data belongs to you — we act only as a responsible custodian.

4Data Storage & Security

Your data security is mco88's highest priority. We use multiple layers of protection to ensure your information is always safe from unauthorised access, loss, or misuse.

Technical Security Measures

  • 256-bit SSL Encryption: All data transmitted between your device and mco88 servers is encrypted using bank-grade TLS/SSL protocols, ensuring no third party can intercept your information in transit.
  • Encrypted data storage: Sensitive data such as financial information and identity documents is stored in encrypted form on servers protected by multi-layered firewalls.
  • Two-factor authentication (2FA): 2FA is available on all accounts to add an extra layer of security during login.
  • 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.
  • Regular security audits: mco88 conducts regular security audits and penetration testing by independent cybersecurity experts.

Data Retention Period

Mco88 retains your personal data for as long as your account is active or as long as needed to provide our services. Following account closure, certain data may be retained for a defined period to meet legal and regulatory obligations — typically not exceeding 7 years in line with standard financial compliance requirements. Data that is no longer needed will be securely deleted or anonymized.

5Data Sharing with Third Parties

Mco88 does not share your personal data with external parties except in the following circumstances, all of which are subject to strict contractual protections:

  • Authorised service providers: Payment providers (FPX, Touch 'n Go, GrabPay, Boost), identity verification services, and IT infrastructure providers that assist us in delivering our services. They are only permitted to use your data for the specified purposes.
  • Legal requirements: When required by court order, lawful authority request, or binding regulatory obligation.
  • Fraud prevention: Sharing only the minimum necessary information with industry bodies or enforcement agencies to prevent and investigate financial fraud.
  • Business transfers: In the event of a merger, acquisition, or sale of mco88 assets, user data may be transferred, provided the receiving party is bound by a privacy policy at least equivalent to this one.
Reminder: mco88 will never ask for your account password via email, SMS, or social media. If you receive any such communication, please disregard it and report it to our support team immediately.

6Cookies & Tracking Technology

Mco88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operation.
  • Performance Cookies: Collecting information on how users interact with the platform — most visited pages, load times, and any errors encountered — to help us improve our services.
  • Functional Cookies: Storing your preferences such as language, display settings, and login details (if you choose to be remembered) to provide a more personalised experience.
  • Analytics Cookies: Used to understand aggregate, anonymised usage patterns for internal platform improvement purposes.

You can control or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the mco88 platform.

7Your Rights as a User

Mco88 respects your rights over your personal data. You have the following rights, which you may exercise at any time by contacting our support team:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete data in your account.

Right to Erasure

You can request deletion of your data, subject to applicable legal and regulatory obligations.

Right to Object

You can object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You have the right to receive your data in a machine-readable format for transfer to another service.

Right to Restriction

You can request a restriction on the processing of your data under certain circumstances while a dispute is being resolved.

How to Exercise Your Rights: To exercise any of the above rights, contact the mco88 support team via live chat or email at [email protected]. We will process your request within 30 business days. Identity verification may be required before we can process any data-related request.

8Children's Data

Mco88 is a gaming platform restricted to individuals aged 18 and above only. We do not knowingly collect or process personal data from minors. Should we find that a minor's data has been collected without proper age verification, we will promptly delete that data and close the account in question.

If you are a parent or guardian who believes that a minor in your care has registered on the mco88 platform, please contact us immediately so we can take the appropriate action.

9Links to Third-Party Services

The mco88 platform may include integrations with third-party service providers such as payment providers, game providers, or support services. Each of them operates under their own privacy policy, independent of our control. mco88 is not responsible for the privacy practices of those third parties and encourages you to read their privacy policies separately.

10Changes to This Privacy Policy

Mco88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, the latest technology, or new legal requirements. When significant changes occur, we will provide clear notice via your registered email or an in-platform notification at least 7 days before the changes take effect.

The "Updated" date at the top of this page reflects the last date this Policy was reviewed. Continued use of the mco88 platform after the effective date constitutes your acceptance of those changes.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon in the bottom corner of the mco88 platform.
  • Email: [email protected] — we aim to respond within 1–2 business days.
  • FAQ: Visit our FAQ page for instant answers to common questions about privacy and your account.

We take every privacy complaint seriously and will work to resolve it promptly and professionally.